Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between ThreeDay Digital (“ThreeDay”, “we”, “us”, “our”) and the business that creates an account or uses our products (“you”, the “Customer”). By starting a trial, creating an account, clicking “I agree” or using the Services, you accept these Terms together with our Privacy Policy, Acceptable Use Policy and Refund & Cancellation Policy, which form part of this agreement. If you do not agree, please do not use the Services.

1. Who we are and what these Terms cover

ThreeDay Digital is a software company based in Ontario, Canada. We provide:

• The AI receptionist — a voice and text assistant that answers your business line 24/7 in 30+ languages, places outbound calls, sends and receives text messages, records and transcribes calls, takes messages and books appointments into your calendar.
• The Business Hub — the back office behind it: invoices, documents, calendar, contacts, conversations, reports and team seats.
• The apps — the ThreeDay Digital web app at app.threedaydigital.com and the ThreeDay Digital iPhone app.
• ThreeDay Social — our social-media studio at threedaysocial.com, which uses the same login.
• Everything around them — our websites, setup services such as the White-Glove Launch, support, and the reseller program.

Together these are the “Services”. These Terms apply to all of them. If we quote you a separate project — a website build, custom software, managed social media or a reseller arrangement — that written quote or agreement adds to these Terms and, for that project only, controls if the two conflict.

Apple App Store. If you install our iOS app from the App Store, Apple’s standard Licensed Application End User License Agreement also applies to the app. Apple is not a party to these Terms and is not responsible for the app or for supporting it. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you.

2. Definitions

• “Account” means your ThreeDay account and every workspace, user seat, phone number and integration under it.
• “Authorized Users” means the owners, employees and contractors you invite into your Account (your team seats).
• “Customer Content” means everything you or your Authorized Users upload, enter, connect or generate through the Services, and everything the Services collect on your behalf: call recordings, transcripts and summaries, text messages, contacts, appointments, invoices, documents, pages, knowledge-base material and the configuration of your receptionist.
• “End Users” means the people who call, text, book, pay or otherwise interact with your business through the Services. They are your customers, not ours.
• “Order” means the plan, billing period, minute allowance and add-ons you select in the app, or that we agree with you in writing.
• “Plan” means a subscription tier — currently Business Hub, Front Desk and Front Desk Pro — with its billing period and, where applicable, its Receptionist Minutes.
• “Receptionist Minutes” means the monthly allowance of AI voice minutes included in a phone Plan. Inbound and outbound calls draw on the same allowance.
• “Trained AI” means the receptionist you configure: greetings, scripts, call flows, knowledge base, voice and settings.

3. Eligibility and your Account

3.1 Business use only

The Services are built for businesses and organizations. You may use them only for business purposes, not for personal, family or household use. Protections that apply only to consumers may not apply to you.

3.2 Age and authority

You must be at least 18 years old and have the authority to bind the business you register. If you create an Account on behalf of a company or other organization, “you” in these Terms means that organization, and you confirm you are authorized to accept these Terms for it.

3.3 Accurate information

Keep your contact details, business details and payment method accurate and current. We rely on them for billing, for provisioning and registering phone numbers with carriers, and for sending you legal notices. Carriers and regulators may require verified business information before a number can send messages or place calls, and you agree to provide it truthfully.

3.4 Account security

You are responsible for everything that happens under your Account, including the actions of your Authorized Users. Keep your credentials confidential, use the roles and permissions we provide, and tell us promptly at info@threedaydigital.com if you suspect unauthorized access.

3.5 Authorized Users

You may invite team members within the seats your Plan includes. Each must accept these Terms through you, and you are responsible for their compliance. When someone leaves your team, remove their access.

3.6 Resellers

If you obtained the Services through one of our resellers, or you resell them under our reseller program, the applicable reseller agreement adds to these Terms. You remain responsible for your own Account and for your own clients’ use.

4. The free trial

4.1 What you get. New Accounts receive a 14-day free trial starting on the day you sign up. You pay nothing to start, no payment method is required to begin, and nothing is charged during the trial. The trial unlocks the product, including a small allowance of Receptionist Minutes (shown in the app) so you can hear the receptionist answering on your own number.

4.2 Choosing a Plan. To keep using the Services after the trial, choose a Plan and add a payment method in Billing before the trial ends on day 14. If you have already chosen a Plan and added a payment method during the trial, that Plan starts automatically when the trial ends unless you cancel first.

4.3 Grace period and pause. If no Plan and payment method are in place when the trial ends, you have a 72-hour grace period to choose one. If none is chosen by day 18, the Account is paused: the receptionist stops answering, outbound calling and messaging stop, and access to the app is limited. Nothing is deleted. Choose a Plan to resume. If an Account stays paused, we may close it and delete its data after the retention period described in our Privacy Policy.

4.4 Fair use of trials. One trial per business. We may decline, shorten, limit or end a trial where we see abuse — for example repeated trial sign-ups, spam or misuse of the phone line — and we may limit certain features during a trial to prevent abuse. Trial accounts receive the Services as they are, without the commitments in section 14.

5. Plans, minutes and metering

5.1 Plans and prices

Our current Plans and prices are published on our pricing page and in the app. All prices are in US dollars. The price shown when you place your Order is the price that applies. At the effective date of these Terms the published Plans are:

• Business Hub — $99/month. The back office (invoices, documents, calendar, contacts, team seats). No AI phone line.
• Front Desk — from $149/month. The AI receptionist on its own number, with 300 Receptionist Minutes included.
• Front Desk Pro — from $224/month. Front Desk plus the entire Business Hub, with 300 Receptionist Minutes included.

Each Plan is available month to month or annually. Annual billing is 20% off the monthly rate, billed once a year in advance, and includes the White-Glove Launch at no charge. Self-serve setup is $0.

5.2 Receptionist Minutes

Phone Plans include 300 Receptionist Minutes a month. You may choose a larger allowance — 600, 1,000 or 2,000 minutes — at the price shown for that rung. Inbound and outbound calls share one allowance. Included minutes are an allowance for each billing month; unless the app or your Order says otherwise, unused minutes do not roll over. Usage is measured by the Services and shown in the app, and our measurements are final absent manifest error.

5.3 Extra minutes

If you use more than your allowance, the receptionist keeps working and the extra minutes are billed at $0.35 per minute on your next renewal invoice. The app alerts you as you approach your allowance. You can move to a larger rung at any time.

5.4 Premium AI models

The default AI models are included in your Plan. If you choose a premium model for your receptionist, every minute that model handles carries a per-minute surcharge shown in the app at the time you choose it, metered on that model only and added to your renewal invoice. At the effective date of these Terms the surcharges are: GPT 5.5 +$0.20/min; GPT Realtime / 1.5 +$0.40/min; GPT Realtime 2 / 2.1 +$0.45/min. Multilingual answering, voices and the knowledge base are included at no extra charge.

5.5 Add-ons and quoted services

The White-Glove Launch (our team sets everything up for you) is a one-time $499 service, included free with annual billing. Websites, custom software, managed social media and other quoted work are priced in their written quote.

5.6 Changing Plans

You can change your Plan or minute rung at any time in Billing. Changes apply right away. When you move up during a billing period we may charge a prorated amount for the remainder of that period; when you move down, the lower price applies from your next renewal.

5.7 Price changes

We may change prices, allowances or metering rates. We will give you at least 30 days’ notice by email or in the app before a change affects you, and the change takes effect at your next renewal after that notice. An annual Plan keeps its price until its annual renewal. If you do not accept a change, you may cancel before it takes effect.

6. Billing, renewal and taxes

6.1 Payment. Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for Plan fees, usage charges, add-ons and applicable taxes when they fall due. We never store your full card number.

6.2 Automatic renewal. Subscriptions renew automatically — every month or every year, depending on your billing period — until you cancel. Usage charges (extra minutes and premium-model metering) for a billing period appear on the invoice issued at the next renewal.

6.3 Annual billing. Annual Plans are billed once a year in advance at 20% off the monthly rate and renew for a further year unless cancelled before the renewal date. See our Refund & Cancellation Policy for the annual refund window.

6.4 Taxes. Prices exclude taxes. Where the law requires, we add applicable sales taxes (for example GST/HST/PST/QST in Canada or state and local sales tax in the United States) to your invoice. If you are tax-exempt, send us a valid exemption certificate.

6.5 Currency. We bill in US dollars. Your bank or card issuer may apply its own exchange rate and fees; those are not refundable by us.

6.6 Failed payments. If a charge fails, we will let you know and retry. If it remains unpaid, we may pause the Services — including the receptionist — until it is paid, and close the Account after continued non-payment. You remain responsible for unpaid amounts and for our reasonable costs of collecting them.

6.7 Billing questions. If you believe an invoice is wrong, contact us within 30 days of the invoice date and we will look into it. Please contact us before disputing a charge with your bank; a chargeback on a legitimate charge may lead us to pause the Account until it is resolved.

7. Cancellation and refunds

7.1 Cancel anytime. There are no contracts and no cancellation fees. You can cancel from Billing in the app or by emailing us from your Account email. Cancellation takes effect at the end of your current billing period (the month, or the year for annual Plans); you keep access until then and are not charged again.

7.2 Refunds. Refunds are governed by our Refund & Cancellation Policy. In summary: the trial costs nothing; monthly fees for the current period are not refunded; annual Plans have a 14-day refund window; usage charges and a delivered White-Glove Launch are not refundable.

7.3 After cancellation. Your data and your phone number stay available to export or port for 90 days after your subscription ends, as described in section 8 and the Refund & Cancellation Policy.

8. Your content and what you own

8.1 Ownership. As between you and us, you own the Customer Content, including your contacts, recordings, transcripts, invoices, documents and pages, and the Trained AI you build. Your phone number is yours to keep and port (section 12). These Terms do not transfer any of it to us.

8.2 Licence to us. You grant us a limited, non-exclusive, worldwide licence to host, store, process, transmit, display, back up and otherwise use the Customer Content solely to provide, secure, support and improve the Services, to comply with law, and as you otherwise instruct. This licence ends when the Customer Content is deleted from the Services, except for copies in routine backups until they are overwritten and copies we must keep by law.

8.3 Export. You can export your contacts and history from the app at any time. For anything not covered by a self-serve export — including recordings, transcripts, documents and your Trained AI configuration — ask us and we will provide it in a reasonable, commonly used format. Exports remain available for 90 days after your subscription ends.

8.4 Your responsibilities. You confirm that you have the rights, permissions and consents needed for the Customer Content, including any personal information about End Users, and for us to process it as these Terms describe. For End Users’ personal information you are the organization responsible under privacy law, and we process it on your behalf as your service provider; you are responsible for the notices you give End Users, the consents you collect and responding to their requests.

8.5 Aggregated data. We may use de-identified, aggregated usage data (for example, average call length or the share of calls that end in a booking) to operate and improve the Services. This data never identifies you or your End Users, and individual recordings or transcripts are never shared for this purpose.

8.6 Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

9. Our intellectual property

The Services — the software, apps, designs, prompts, models and workflows we build, our documentation, and the ThreeDay Digital, ThreeDay Social and related names and logos — belong to us or our licensors and are protected by intellectual-property law. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Services for your business during your term, and nothing more. You may not copy, modify, reverse engineer, scrape, resell (other than under our reseller program) or use the Services to build a competing product. Deliverables from a quoted project (for example a website we build for you, its files and your domain) become yours as that quote describes, once paid in full; we keep our pre-existing tools, templates and know-how.

10. Acceptable use

You must use the Services lawfully and in line with our Acceptable Use Policy, which is part of these Terms. Among other things, it prohibits unsolicited texts and robocalls, illegal, deceptive or harmful content, impersonation, abuse of the AI, telephony fraud, probing our systems and unfair use of minutes and credits. We may remove content, throttle usage or suspend an Account that breaches it.

11. The AI receptionist: your responsibilities

11.1 Telling callers it is AI

The receptionist can tell callers and texters that they are speaking with an AI assistant. Some jurisdictions and industries require a business to disclose this — in some cases at the start of a conversation, in others when the person asks. You are responsible for enabling and wording that disclosure so it satisfies the laws that apply to your business and to the places your callers are in, and for not configuring the receptionist to claim to be human.

11.2 Call recording and transcription

The Services can record and transcribe calls. Recording laws differ by place. In Canada, federal and provincial privacy law and CRTC rules generally require that callers be told a call is being recorded and why, at the start of the call. In the United States, federal law and many states allow recording with one party’s consent, but a number of states (including, at the time of writing, California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington) require the consent of everyone on the call. Because the receptionist answers and calls on your behalf, you are responsible for deciding whether recording is on, for including an appropriate recording notice in your greeting and scripts, for honouring a caller who declines, and for how you use and retain recordings and transcripts afterwards.

11.3 Texting and outbound calling

You may only text or call people you are allowed to contact. In Canada, Canada’s Anti-Spam Legislation (CASL) requires consent, sender identification and a working unsubscribe mechanism for commercial electronic messages, and the CRTC’s Unsolicited Telecommunications Rules and the National Do Not Call List apply to telemarketing calls. In the United States, the Telephone Consumer Protection Act (TCPA), FCC rules — which treat AI-generated voices as artificial or prerecorded voices — the National Do Not Call Registry and state telemarketing laws require prior express consent (and for marketing, prior express written consent) before automated calls or texts to mobile numbers, and restrict calling hours. Mobile carriers also impose their own registration and content rules. You are responsible for obtaining and keeping records of consent, for the lists you import, for calling hours, and for never contacting someone who has opted out. The Services process STOP and similar opt-out requests automatically; you must not work around them.

11.4 What the receptionist knows and promises

The receptionist answers using the information you give it — your knowledge base, scripts, hours, prices and instructions. You are responsible for keeping that information accurate and for deciding what the receptionist may commit to on your behalf (quotes, availability, policies). AI can misunderstand or make mistakes. Review call transcripts and summaries regularly, correct the knowledge base when you spot an error, and do not rely on the receptionist for anything where a wrong answer could cause serious harm. Actions the receptionist takes within the authority you gave it — a booking made, information given, a message sent — are treated as your actions, as if a member of your staff had taken them.

11.5 Regulated industries and sensitive information

If your industry regulates how customer information is handled — for example health, financial or legal information — you are responsible for deciding whether the Services are suitable and for any additional agreement the law requires. Do not process information that requires a specific contract (such as a HIPAA business associate agreement in the United States) through the Services unless we have agreed to those terms in writing. Do not configure the receptionist to collect payment card numbers, government identification numbers or passwords over voice or text.

12. Telephony, numbers and emergency calls

12.1 Numbers. Phone numbers are provisioned through our carrier partners and assigned to your Account. You may bring a number you already own by porting it to us, or forward an existing number to your ThreeDay number. Numbers must be used in accordance with carrier and regulator requirements, including business verification and messaging registration, and you agree to give accurate information for those registrations. Occasionally a carrier or regulator may require a number to change; if that happens we will tell you and help you move.

12.2 Your number is yours. You may port your number to another provider at any time while your Account is active, and for 90 days after your subscription ends. We will cooperate with the receiving carrier and will not charge a fee to release your number. After the 90-day window a number that has not been ported may be released back to the carrier.

12.3 Caller ID. Outbound calls placed from the app show your business number. You must not alter, spoof or misrepresent caller ID.

12.4 Emergency calls. The AI receptionist line is not an emergency service and does not support calls to 911 or any other emergency number. It cannot connect a caller to emergency services, cannot dispatch help and is not designed for emergencies. You must maintain a separate, traditional means of reaching emergency services, must not present the receptionist line as a way to get emergency help, and should configure the receptionist so that anyone reporting an emergency is told to hang up and call 911 (or the local emergency number). Outbound calls placed through the Services cannot be made to emergency numbers.

12.5 Call quality. Calls and messages travel over third-party carriers and networks. We do not guarantee that every call will connect, that audio will be uninterrupted or that every message will be delivered.

13. Third-party services and AI output

13.1 Providers. The Services depend on third-party providers — AI model providers, telephony carriers, hosting, payment processing, email delivery and app distribution — listed in our Privacy Policy. Their availability, performance and terms are outside our control. If a provider changes or withdraws a capability, we may change or withdraw the feature that depends on it, and we will tell you when the change is material.

13.2 Integrations you connect. Integrations you choose to connect (for example Google Business Profile, a calendar, Stripe, or social-media accounts in ThreeDay Social) are governed by the third party’s own terms. You authorize us to access them on your behalf, and you can disconnect them at any time from the app.

13.3 AI output. Transcripts, summaries, replies, drafts, images, videos and posts generated by the Services are produced by AI models and may be inaccurate, incomplete or unsuitable. You are responsible for reviewing AI output before you rely on it, send it or publish it, and for making sure anything you publish complies with the platform you publish it to.

14. Availability, support and changes to the Services

14.1 Availability. We work to keep the Services available around the clock, but we do not promise they will be uninterrupted or error-free. We may perform maintenance, and we will try to give notice of planned downtime that could affect your receptionist.

14.2 Support. Our team answers email, WhatsApp and phone enquiries during our published support hours; our own AI receptionist answers 24/7 at +1 (289) 904-1677. Support is included with every Plan.

14.3 Changes. We improve the Services continuously and may add, change or retire features. If we retire something that is material to your Plan, we will give you reasonable notice. If such a change materially reduces what you paid for in advance on an annual Plan, you may cancel and receive a prorated refund of the unused portion. Features marked beta, preview or early access are provided as they are and may change or disappear without notice.

15. Confidentiality and security

We treat the Customer Content as confidential and protect it with the safeguards described in our Privacy Policy, including encryption in transit and at rest and access controls that separate each customer’s data. Our staff access your Account only to provide support, investigate abuse or comply with law. If we become aware of a security incident that affects your Customer Content, we will notify you without undue delay and as the law requires. You agree to keep confidential any non-public information we share with you, such as quotes, roadmap details or unreleased features.

16. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Except as expressly stated in these Terms or in a written quote, the Services are provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all other warranties and conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular, we do not warrant that the receptionist will answer or complete every call, that AI output will be accurate, that the Services will meet legal requirements specific to your industry, or that using the Services will produce any particular business result. Nothing produced by the Services is legal, medical, financial or professional advice.

17. Limitation of liability

17.1 What we are not liable for. To the fullest extent permitted by law, neither we nor our suppliers are liable to you for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business opportunities, lost or corrupted data, or business interruption, however caused and under any theory of liability — including damages arising from missed or unanswered calls, failed or incorrect bookings, undelivered messages, carrier or provider outages, or errors in AI output — even if we were advised of the possibility.

17.2 Cap. To the fullest extent permitted by law, our total liability to you for all claims arising out of or relating to the Services or these Terms, in aggregate, will not exceed the fees you paid to us in the twelve (12) months immediately before the event giving rise to the claim.

17.3 Exceptions. These limits do not apply to liability that cannot be limited by law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence, and they do not limit your obligation to pay fees or your obligations under section 18. If you are entitled to protections under a law that cannot be excluded by contract, those protections apply to the extent that law requires.

18. Indemnity

You will defend, indemnify and hold harmless ThreeDay, its owners, staff and suppliers from and against any third-party claim, and the resulting damages, penalties, costs and reasonable legal fees, arising out of or relating to: (a) the Customer Content; (b) your products, services and dealings with End Users; (c) your use of the Services in breach of these Terms, the Acceptable Use Policy or the law — including claims by callers or message recipients about consent, call recording, telemarketing, anti-spam or privacy; or (d) information you provided for carrier or regulatory registration. We will notify you promptly of any such claim, let you control the defence and settlement (provided a settlement does not admit fault on our part or impose obligations on us without our consent), and give reasonable cooperation at your expense.

19. Suspension and termination

19.1 Suspension. We may suspend all or part of the Services if payment is overdue, if we reasonably believe your Account is being used in breach of these Terms or the Acceptable Use Policy, if a carrier, regulator or court requires it, or to address a security risk. We will try to tell you first and to limit the suspension to what is necessary, except where acting immediately is required.

19.2 Termination by you. You may end this agreement at any time by cancelling your subscription (section 7).

19.3 Termination by us. We may terminate this agreement if you materially breach it and do not cure the breach within 10 days of our notice, immediately for a serious breach (such as fraud, unlawful calling or messaging, or a threat to the security of the Services), or if we stop offering the Services. If we terminate for convenience, we will give you at least 30 days’ notice and refund any prepaid fees for the unused portion of your term.

19.4 Effect. When the agreement ends, your right to use the Services ends and you must pay any outstanding amounts. Your data and number remain available to export or port for 90 days (sections 8 and 12), after which we delete the Customer Content as described in our Privacy Policy. Sections that by their nature should survive — including 8, 9, 15, 16, 17, 18, 20 and 22 — survive termination.

20. Governing law and disputes

20.1 Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Talk to us first. Before starting any formal proceeding, please contact us at legal@threedaydigital.com with a description of the issue. Both of us agree to try in good faith to resolve it within 30 days.

20.3 Courts. Subject to 20.2, the courts of the Province of Ontario have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each of us submits to their jurisdiction. Either party may seek an injunction or other urgent relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20.4 Individual claims. To the extent permitted by law, each of us agrees to bring claims only in our own individual capacity, and not as a plaintiff or class member in any class or representative proceeding.

21. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the new version at this address and update the effective date at the top. If a change is material, we will also give you at least 30 days’ notice by email or in the app before it takes effect. If you do not agree with a change, cancel your subscription before the new Terms take effect; continuing to use the Services after that date means you accept them. Earlier versions are available on request.

22. General terms

• Entire agreement. These Terms, the policies they reference and any written Order or quote are the entire agreement between us about the Services and replace any earlier discussions. If a written Order or quote conflicts with these Terms, the Order or quote controls for its own subject matter.
• Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or to a successor in a merger, acquisition or sale of assets, and will notify you if we do.
• Force majeure. Neither of us is liable for delay or failure caused by events beyond our reasonable control, including carrier or upstream provider outages, internet failures, power failures, labour disputes, government action, natural disasters or epidemics.
• Notices. We will send notices to the email address on your Account; keep it current. Notices to us go to legal@threedaydigital.com.
• Electronic agreement. You agree that these Terms may be accepted, and notices given, electronically, and that electronic records are admissible as if written on paper.
• Export and sanctions. You may not use the Services if you are located in, or are a national or resident of, a country or territory subject to comprehensive Canadian or US sanctions, or if you are on a Canadian or US sanctions list.
• Independent parties. We are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
• No third-party beneficiaries. Other than Apple as described in section 1, no one other than you and us has rights under these Terms.
• Severability and waiver. If any part of these Terms is found unenforceable, the rest remains in effect and the unenforceable part is limited to the minimum extent necessary. A failure to enforce a provision is not a waiver of it.
• Language. These Terms are written in English. Any translation is for convenience only.

23. Contact

ThreeDay Digital is based in Ontario, Canada. For questions about these Terms: