Refunds & Cancellation

ThreeDay Digital is month to month with no contracts, no setup fees and no cancellation fees. This policy explains exactly what happens to your money, your data and your phone number when you start, change or cancel a subscription. It is part of our Terms of Service.

1. The short version

2. The free trial

Every new account starts with a 14-day free trial. It costs nothing, you do not need to enter a card to start, and nothing is charged during the trial. If you decide ThreeDay is not for you, simply do not choose a plan — or cancel from Billing — and you will never be billed.

If you choose a plan and add a payment method during the trial, your first charge happens when the trial ends, on day 15, unless you cancel before then. If no plan is in place when the trial ends, you get 72 hours of grace to choose one; on day 18 the account pauses (nothing is deleted) until you do.

3. Monthly plans

Monthly plans — Business Hub ($99/mo), Front Desk (from $149/mo) and Front Desk Pro (from $224/mo), all in USD — are billed in advance each month and renew automatically.

• Cancel anytime. Cancellation takes effect at the end of the current billing month. You keep full access until then and are not charged again.
• The current month is not refunded. Because you can cancel with a click and stop future charges instantly, we do not refund the month already paid, and we do not prorate partial months.
• Our mistakes are always refunded. If we charged you twice, billed you after you cancelled, or billed the wrong amount, tell us and we will refund the difference in full.
• Outages. If the receptionist was unavailable for an extended period because of a failure on our side, contact us; we issue service credits case by case.

4. Annual plans

Annual plans are billed once a year in advance at 20% off the monthly rate, include the White-Glove Launch at no charge, and renew automatically each year.

• 14-day refund window. If you cancel within 14 days of your first annual payment, we refund the full amount. The same 14-day window applies to each annual renewal. If we have already delivered your White-Glove Launch when you request the refund, we may deduct its $499 value.
• After 14 days. Annual plans are otherwise non-refundable: cancel at any time and your plan runs to the end of the year you paid for. That said, we are not in the business of keeping money for service you will not use — ask us, and at our discretion we may refund the unused whole months on a prorated basis.
• Renewal reminders. Your renewal date is shown in Billing, and we aim to email you before an annual renewal is charged. Cancel before the renewal date to avoid the next year’s charge.
• If we change what you paid for. If we retire a feature that is material to your plan during a prepaid year, you may cancel and receive a prorated refund of the unused portion, as the Terms describe.

5. Extra minutes and premium-model usage

Extra Receptionist Minutes beyond your plan’s allowance ($0.35 per minute) and the per-minute surcharge for premium AI models are usage charges. They are metered as the receptionist works, added to your next renewal invoice, and are not refundable, because the calls have already been handled. The app alerts you as you approach your allowance, and you can move to a larger minute rung at any time. If you believe minutes were measured or billed incorrectly, contact us within 30 days of the invoice and we will check the logs and correct any error.

6. White-Glove Launch and quoted projects

The White-Glove Launch ($499 one-time, free with annual billing) is a service: our team ports your number, writes your scripts, trains the AI, connects your calendar and texting and migrates your contacts. It is refundable in full if you cancel before we have started the work, and non-refundable once it has been delivered. Websites, custom software, managed social media and other quoted work follow the payment and refund terms in their written quote; where a quote is silent, deposits are non-refundable once work has begun, and completed work is paid in full.

7. Changing plans

You can move between plans and minute rungs at any time in Billing, and changes apply right away. When you move up during a billing period, you pay only the prorated difference for the rest of that period. When you move down, the lower price applies from your next renewal, and the difference for the current period is not refunded. Moving from monthly to annual starts a new annual term on the day you switch.

8. How to cancel

1. Sign in at app.threedaydigital.com, open Billing, and choose Cancel subscription. Confirm, and you will receive an email with your end date.
2. Or email info@threedaydigital.com from the email address on your account and ask us to cancel. We will confirm by email within one business day.

Cancellation takes effect at the end of the current billing period. Simply deleting the iPhone app or stopping use does not cancel a subscription. If you change your mind before the end date, you can resume from Billing and nothing changes. You can also reactivate a cancelled account within the 90-day window described below with your data intact.

9. After you cancel: your data and your number

• Access. You keep full access until the end of the period you paid for.
• 90-day export window. After that, your data stays available for 90 days so you can export it or reactivate. Contacts and history export from the app in one click; ask us for recordings, transcripts, documents, invoices or your trained receptionist’s configuration and we will provide them in a commonly used format.
• Your number. Your phone number is yours. Port it to another provider at any time while your account is active, or during the 90 days after it ends — we will cooperate with the receiving carrier and there is no release fee. A number that has not been ported by the end of the window may be released back to the carrier.
• Pages and trained AI. Landing pages we built for you and your receptionist’s configuration are yours to take; ask us and we will provide the files and settings.
• Deletion. When the 90 days end we delete your data, except the billing records tax law requires us to keep. Want it gone sooner? Email privacy@threedaydigital.com with the subject line “Delete my account” and we will confirm within 7 business days, as our Privacy Policy describes.
• ThreeDay Social. Connected social accounts are disconnected and their tokens deleted when the account is deleted.

10. Billing mistakes and chargebacks

If something on an invoice looks wrong, email info@threedaydigital.com or call +1 (289) 904-1677 within 30 days of the invoice date; we answer billing questions quickly and refund genuine errors in full. Please contact us before disputing a charge with your bank — a chargeback on a legitimate charge can pause your account, including the receptionist, until it is resolved.

11. How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval depending on your bank. Refunds are made in US dollars for the amount originally charged; differences caused by exchange rates or fees applied by your bank or card issuer are not refunded.

12. Questions and changes

Billing questions: info@threedaydigital.com or +1 (289) 904-1677. We may update this policy from time to time; the current version is always at this address, and material changes will be announced as described in the Terms of Service. A change never removes a refund right you had when you paid.